customer success organization
also referred to as: customer success organizations
2 statements across 2 episodes · 0 bullish · 2 bearish · 2 people on the record · first statement Dec 13, 2023 by Steve Goldberg · across every show →
Everything said about customer success organization, oldest first
Dec 13, 2023 negative
Goldberg: Traditional Customer Success teams act as support, not strategic drivers
“They're really, a lot of customer success organizations are really a first line for support because they're hanging out with the people. Remember I told you about, they're hanging out with the people that they sold the first product to, and they're just answer…”