customer retention
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Apr 4, 2026 by Andrew Dudum · across every show →
Everything said about customer retention, oldest first
Apr 4, 2026
Declining customer retention is far more dangerous than rising CAC
“There are always ways to optimize efficiency on acquisition. There are always new channels, new brand campaigns, new, new growth avenues. But if you don't have a sticky customer and for some reason they're becoming less sticky, your product market fit, your pa…”