Curated

“If you hired smart people, they're going to figure the shit out anyways. You can hide things from dumb people. Smart people are going to figure it out, so you might as well be straight up. I mean, because if I have a sense of urgency behind certain decisions, …”

“We've offered our team a few secondaries, and the take rate has been less than 10%. In one case, we didn't even have enough secondary demand to fill, to cover the legal fees.”

“For starters, one of the things we do is we don't have titles of the company.”

“We'll receive a hundred applications, and we've learned we can only really accept one.”

“The biggest mistake I've made in hiring is trying to convince people to join us. And I think it's that if I sell the dream and I convince you to come and inevitably the dream doesn't come true, you're going to be demoralized. You weren't really that bought in …”

“One of the things we've come to terms with is if I stack a bunch of 90% solutions on top of each other, it gets really mediocre really quickly.”

“I think we've lost one person in the last 12 months, right? And we're a 135 people. I think over the course of the history of the company, we've lost less than I can count on my hand.”

“95% of the time, we're connecting you with somebody in under a minute.”

“Our return rate is between one and two percent, meaning people shipping the items back.”

“Half of expert compensation is actually covered by the consumer via tips.”