crisis management
3 statements across 2 episodes · 1 bullish · 1 bearish · 2 people on the record · first statement Jul 5, 2019 by Alex Rodrigues · across every show →
Everything said about crisis management, oldest first
Jul 5, 2019
Rodrigues: Make clear crisis decisions by framing problems as advising a friend
“Yeah, I think it's easy to get wrapped up in the emotions of it, but I try to step outside myself and think, if this was a friend of mine who was having this problem, and they came to me and said, hey, here's the situation, what do you think? And sometimes I'l…”
Mar 24, 2023 negative
Mar 24, 2023 positive
Maples: Effective crisis communications require zero spin and explicitly stating unknowns
“I think you gotta tell people what you know, you tell people what you don't know, and you tell people what you're doing to figure out what you don't know, specifically, and you wanna focus on facts and not happy talk, Zero spin, right?”