business process outsourcing
also referred to as: bpos
3 statements across 3 episodes · 0 bullish · 2 bearish · 3 people on the record · first statement Jun 12, 2025 by Jason Lemkin · across every show →
Everything said about business process outsourcing, oldest first
Jun 12, 2025 negative
Lemkin: Fast-growing AI contact center startups rely on BPO revenue
“A lot of the folks that are exploding, I don't mean to, in the AI contact center with huge numbers, have either acquired or indirectly acquired BPOs. So they're attack tack attaching into that seventy five billion in a very interesting way. Not all that revenu…”
Feb 9, 2026 bearish
Acharya: Offshore BPO call center jobs are prime targets for AI automation
“So if you look at BPOs, you know, business process outsourcing, they're the areas in which there's the least ambiguity, where the job is literally a series of tasks, where people in offshore call centers take a task off the queue. Those things are very well se…”
Mar 16, 2026
Rajaram: AI replaces labor via BPO cuts, attrition, and finally direct layoffs
“The first thing that's happening is businesses are outsourcing to third party BPOs, many of them in India, Philippines, et cetera. That spend is the easiest to cut because now you can offer the same service, higher quality, faster, and 20, 30% cheaper. The sec…”