Rutledge: It took two years to end 24/7 weekend client calls
Tom Rutledge · Accounting Is Not a Numbers Game - Tom Rutledge on Why · Apr 10, 2024 · at 37:32
Tom Rutledge, co-owner of RDMS Group, discusses the difficult process of setting healthy operational boundaries with hospitality clients.
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“In retrospect, it probably took me the better part of two years to change the behaviors that I created from doing that and working with clients to be like, Hey, I'm growing. My company's growing. Be excited. I can offer you more, but my employee is going to answer you Monday morning. So I can't answer you Saturday at 11 o'clock at night anymore.”
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