The Ledger

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Insight
Valishev: Southeast Asia and India are exceptionally hard software markets to monetize
“Southeast Asia is a really, really hard market to monetize. They have huge growth. For example, they got like three million new users of internet every month. That's insane. And they have like growing e-commerce, but it's really hard to get them to pay for a p…”
Tim Valishev Jun 29, 2019 ▶ 14:36 1435 Live Chat For Business Passes $5m in ARR, 31,000 Customers, Bootstrapped
Insight
Valishev: SMB software churn is driven primarily by inevitable business closures
“The problem with our churn rate is that most of the times, businesses just close, and there's nothing we can do about it. When you run for a product for small businesses, it's inevitable.”
Tim Valishev Jun 29, 2019 ▶ 10:40 1435 Live Chat For Business Passes $5m in ARR, 31,000 Customers, Bootstrapped
Insight
Valishev: Live chat signups convert harder in US and Europe than Brazil
“For example, in Russia it's, or in Brazil, it's really popular nowadays. But for example, in Turkey, in Europe, or for that matter, in the United States, it's, it turns out that it's harder to convert signups to active users.”
Tim Valishev Jun 29, 2019 ▶ 12:58 1435 Live Chat For Business Passes $5m in ARR, 31,000 Customers, Bootstrapped
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