The Ledger
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Codrington: TrustKeith has crossed $1M in ARR
“We are, as of this quarter, we're north of a million dollars of annual recurring revenue.”
Codrington: Solving sales-to-CS handover bottlenecks improved TrustKeith's gross margin
“Particularly, I think that the big moment is that kind of handover from sales to customer success. That's where we found a lot of bottlenecks that we've been solving that has made an impact on our Gross margin as well.”
Codrington: Monthly customer check-ins drove significant March 2023 NPS jump
“By having that protected time, The customer, you know, did their stuff. We always had that check-in point, and really as a result of that, they were making better progress. It was a more efficient use of our team's time, so we weren't having to chase. It was j…”