The Ledger
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Epstein: Raising prices and moving Ambassador upmarket significantly reduced customer churn
“So one of the things that we really learned was actually most people would think this is counterintuitive, but actually charging more and going up market
Significantly reduced churn.”
Solo founders carry the operational burden despite hiring, says Jeff Epstein
“When you're the solo founder, essentially there's just so much more that you're just carrying the weight of, and it has to be that way, right? Like you can't you can't have it any other way. Even if you hire someone to do the work did the equity splits and thi…”
First-time founders dilute products by saying yes to every customer request
“And the first time founder, I'm like, I just wanted to say yes to everything and then just start building that. And then you end up going in 50 different directions and you're like, does it actually work for anyone specific? And so this time we're more intenti…”