Insight certainty 3/5 debate potential 2/5

Heiser: Once customer deposits move to fintech apps, they rarely return

Rob Heiser · 1463 He's Wealthfront, Robinhood, Betterment Worst Nightmare helping Banks retain deposits · Jul 27, 2019 · at 13:20

Rob Heiser, CEO of Segment, explains why banks track micro-transactions to wealth management apps like Robinhood before large deposit outflows occur.

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“And from a bank perspective, once the money moves, it typically doesn't come back.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from Rob Heiser

Assertion Not checkable as stated
Heiser: Segmint only loses banking clients via M&A
“You know, the funny thing is, is the only time that we've typically lost a client in our space is from acquisition. So obviously it's a lot of M&A is happening in banking and financial services. And that's typically, you know, you either win or lose on the M&A…”
Rob Heiser Jul 27, 2019 ▶ 17:21 1463 He's Wealthfront, Robinhood, Betterment Worst Nightmare helping Banks retain deposits
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Heiser: Segmint serves banks from $200M assets up to top 50 institutions
“We have institutions as small as, you know, two or three hundred million in assets to institutions that are in the top 50 in the country.”
Rob Heiser Jul 27, 2019 ▶ 4:19 1463 He's Wealthfront, Robinhood, Betterment Worst Nightmare helping Banks retain deposits
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Heiser: Segmint charges banks 5¢ to 20¢ per account per month
“So we charge anywhere from like a five to six cents based on what features are using in our product all the way up to 15, 20 cents per month. And that's on a per account basis. And it's also scales based on how many account quarters I have.”
Rob Heiser Jul 27, 2019 ▶ 6:31 1463 He's Wealthfront, Robinhood, Betterment Worst Nightmare helping Banks retain deposits
Disclosure
Heiser: Segmint has raised over $30 million in outside capital
“Oh, we raised, we've raised over thirty million dollars.”
Rob Heiser Jul 27, 2019 ▶ 7:04 1463 He's Wealthfront, Robinhood, Betterment Worst Nightmare helping Banks retain deposits
Assertion Not checkable as stated
Heiser: Segmint processes billions of financial transactions per year
“What we're doing on the library side is we're categorizing all that data, so we're seeing, you know, billions of transactions a year, and so we see those transactions and we're categorizing them both by the technology that we built, but”
Rob Heiser Jul 27, 2019 ▶ 10:47 1463 He's Wealthfront, Robinhood, Betterment Worst Nightmare helping Banks retain deposits
Assertion Not checkable as stated
Heiser: Segmint is doubling ARR year over year
“And from an ARR, right? That's what everybody cares about. We're doubling about that every year. So we're looking at a double from an ARR perspective.”
Rob Heiser Jul 27, 2019 ▶ 14:27 1463 He's Wealthfront, Robinhood, Betterment Worst Nightmare helping Banks retain deposits
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