Assertion certainty 3/5 debate potential 3/5

Castellanos: Science On Call is only company automating in Toast POS

Luisa Castellanos · This Startup Solves a Billion-Dollar Problem in Restaurants with AI – Will It Get Funded? · Apr 23, 2025 · at 6:06

Luisa Castellanos pitches Science On Call to investors on The Pitch, explaining their integration and automation capabilities with restaurant POS systems.

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“So as far as we know, we're actually the only people automating processes and in toast right now”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from Luisa Castellanos

Assertion Not checkable as stated
Castellanos: Science on Call rolled out no-human-in-the-loop troubleshooting
“So in the last week we rolled out fully end to end conversational troubleshooting. So there is no human in the loop to respond to a text.”
Luisa Castellanos Apr 23, 2025 ▶ 14:56 This Startup Solves a Billion-Dollar Problem in Restaurants with AI – Will It Get Funded?
Prediction Not checkable as stated
Castellanos targets $125M ARR for Science on Call in five years
“Yeah, I think in the next five years we want to be at a hundred and twenty-five million in ARR, and that'll include going abroad to other countries, Europe and Latin America, as well as convenience stores and retail, and we want to be able to automate 80% of w…”
Luisa Castellanos Apr 23, 2025 ▶ 15:43 This Startup Solves a Billion-Dollar Problem in Restaurants with AI – Will It Get Funded?
Disclosure
Castellanos: Science on Call nears $2M ARR across 900 US restaurants
“We are approaching about two million in ARR this year, and we're in about 900 restaurant locations all across the US.”
Luisa Castellanos Apr 23, 2025 ▶ 3:19 This Startup Solves a Billion-Dollar Problem in Restaurants with AI – Will It Get Funded?
Prediction Not checkable as stated
Castellanos: Science on Call expects 85% gross margins by next year
“We are currently at about 70% gross margins, and by starting to automate more problems, we expect this to get up to about 85% by the end of next year.”
Luisa Castellanos Apr 23, 2025 ▶ 3:30 This Startup Solves a Billion-Dollar Problem in Restaurants with AI – Will It Get Funded?
Insight
Castellanos: Restaurant operators want direct guidance, not more dashboards
“So you might think restaurant operators want more dashboards and analytics, but they do not. I will tell you that every time we've tried to offer it, they're just like, tell us what we need to do.”
Luisa Castellanos Apr 23, 2025 ▶ 8:18 This Startup Solves a Billion-Dollar Problem in Restaurants with AI – Will It Get Funded?
Assertion Not checkable as stated
Castellanos: About 80% of Science On Call revenue is automatable support
“But I think right now about 80% of our revenue is something that can either be automated or conversational troubleshooting.”
Luisa Castellanos Apr 23, 2025 ▶ 12:19 This Startup Solves a Billion-Dollar Problem in Restaurants with AI – Will It Get Funded?
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