Insight certainty 4/5 debate potential 3/5

Fortune: Categorizing customer feedback quickly hits diminishing returns

Brendan Fortune · Episode 767 | Finding Your ICP, Prioritizing Feature Requests, Pr... · Mar 25, 2025 · at 38:30

Brendan Fortune discusses the limits of product feedback management tools on Startups For the Rest of Us.

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“After a certain point, and that certain point comes pretty soon, There's just severely diminishing returns to spending your time categorizing feedback, and what I mean by diminishing returns is your prioritization decisions, they don't tend to get more accurate for all of the work that it takes”

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