Housel: Apologizing kindly in DMs de-escalates online trolls every time
Morgan Housel · How To Invest Like An Optimist With Morgan Housel · Apr 28, 2022 · at 53:35
Author Morgan Housel shares his experience using private empathy and apologies to disarm severe online harassment and persuade critics to delete hostile posts.
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“If someone says something really terrible about me on Twitter, just really like, not just casual trolling, but just really mean. I will, I mean, 99% of the time I ignore that, but once in a while I've DM that person and I've said, Hey, I'm really sorry I offended you. I I'll try to do better next time. Like kill them with kindness. Every single time, without exception, every time I've done that, they have written back and said, Hey, I'm sorry. I didn't mean, I shouldn't have been so mean. I'll delete the tweet.”
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