customer understanding
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Dec 14, 2023 by Eric Ries · across every show →
Everything said about customer understanding, oldest first
Dec 14, 2023
Eric Ries: Acquisition roll-ups fail without genuine customer understanding
“What you cannot buy is understanding of the customer. So all of these roll-up strategies all depend on somebody somewhere in the management of the new thing, actually understanding the business at the level of the customer and what they actually need.”