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customer support

2 statements across 2 episodes · 1 bullish · 1 bearish · 2 people on the record · first statement Apr 9, 2025 by Greg Isenberg · across every show →

Everything said about customer support, oldest first

Apr 9, 2025 bullish
Prediction Open · timeframe Apr 2028
Isenberg: Most customer support will be automated within 36 months
“Most customer support will be automated within 36 months. Not just tier one tickets, complex, multi-step resolution that previously required senior support staff.”
Greg Isenberg Apr 9, 2025 ▶ 19:43 The Future of AI with Riley Brown
May 4, 2026 bearish
Prediction Not checkable as stated
Wilkinson: Customer support will not be a human job very soon
“Like support to me is not a job very, very soon.”
Andrew Wilkinson May 4, 2026 ▶ 11:29 AI Agents run my business and life (Andrew Wilkinson)
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