The Ledger
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why aren't all 2 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Zhang: Decagon cuts enterprise contact center costs by 60% to 70%
“And we've done case studies now where, you know, folks have been able to cut that down by, you know, 60, 70%.”
Decagon AI saved Bilt Rewards 65 support agent headcounts in one year
“Now basically we're almost, almost a year in at this point, they've been able to really restructure their customer support team. And again, we published a case study on this where they were able to quantify like, okay, what are the savings? Right. And so, so f…”