Jain: Users adopted Glean search immediately but struggled with conversational Assistant
Arvind Jain · No Priors Ep. 115 | With Glean Founder and CEO Arvind Jain · May 15, 2025 · at 16:45
Arvind Jain, founder and CEO of Glean, discusses enterprise user adoption patterns and the behavioral contrast between keyword search and conversational AI assistants.
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“Everybody has been trained over the last 20 years to actually type in, you know, one or two keywords, like Google has sort of taught us, you know, on what search can do. So with search, we never had a problem. Like, you know, we launched our product, we had, like, immediate high usage. Nobody was confused, like, how to use the product. With Assistant, people didn't know what to do with it.”
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