Disclosure certainty 5/5 debate potential 1/5

Torres consulted for OpenAI on LLM apps for NBA and Ticketmaster

Elias Torres · No Priors Ep. 94 | With CEO and Founder of Agency Elias Torres · Dec 19, 2024 · at 8:56

Elias Torres, founder of Agency and former CTO of Drift, discusses how he re-entered tech post-acquisition by consulting for OpenAI and deploying enterprise AI agents.

0:00 / 0:29exact quote · 29.4s
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“And so I did consulting for them and I started from the bottom, right? People were like, who are you? I was doing some support tickets for them et cetera, explanations. But then I started getting contracts like the NBA, you know, ticket master. I'm in Dubai talking to customers Red Bull, and I'm just having a blast with a small team implementing agents, LLM apps. In Klaviyo, one of the customers too.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from Elias Torres

Insight
Torres: Paul Graham's 'do things that don't scale' rule is obsolete
“I think I want to challenge like Paul Graham says, do things that don't scale. I think that that's game over for that statement, right? I think now we only have to do things that scale.”
Elias Torres Dec 19, 2024 ▶ 17:01 No Priors Ep. 94 | With CEO and Founder of Agency Elias Torres
Assertion Not checkable as stated
Torres: 250 customer support reps at Drift did not solve scaling
“Cause at Drift I had 800 people, like 250 in the customer organization. That, that cannot happen again because it wasn't working, right? That, that number of people didn't necessarily solve the problem.”
Elias Torres Dec 19, 2024 ▶ 15:28 No Priors Ep. 94 | With CEO and Founder of Agency Elias Torres
Insight
Torres: Startups know how to build and sell, but fail at customer success
“Startups. We know how to like build products. I mean, we know how to raise money, hire people, build products. We know how to sell it. Sometimes we know how to market them, but I don't believe we know how to take care of our customers, especially in the B to B…”
Elias Torres Dec 19, 2024 ▶ 9:57 No Priors Ep. 94 | With CEO and Founder of Agency Elias Torres
Assertion Contradicted
Torres built the first AI SDR at Drift in 2019
“At Drift, I built in 2019 the first AISDR”
Elias Torres Dec 19, 2024 ▶ 10:54 No Priors Ep. 94 | With CEO and Founder of Agency Elias Torres
Disclosure
Torres: Agency will only have one public email address
“At agency, there's only going to be one email address. It's aliasatagency.inc. Everyone will email. I will always like take care of all the customers, right?”
Elias Torres Dec 19, 2024 ▶ 15:14 No Priors Ep. 94 | With CEO and Founder of Agency Elias Torres
Disclosure
Torres: No one joins Agency without completing a contractor trial period
“No one joins agency until they have work for me as a contractor. I'm going to put you to work and I am going to be real exactly how I am with everybody in the company today. And if you don't deliver at a level that is World-class in that one or two week timefr…”
Elias Torres Dec 19, 2024 ▶ 19:57 No Priors Ep. 94 | With CEO and Founder of Agency Elias Torres
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