Soni: Goldcast kept 70s gross retention while competitors churned 5% monthly
Palash Soni · How A Tiny Team Beat A $1 Billion Giant | Palash Soni, GoldCast Founder · Jun 30, 2026 · at 33:04
Goldcast CEO Palash Soni discusses customer retention dynamics across the virtual events category during the post-COVID SaaS downturn.
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“Like, in this market, people were churning about, like, five percent a month at the time. Our retention was Still bad, I would say, but it was still in the seventies gross retention.”
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