Prediction Didn’t hold up AI assessment confidence: 95% certainty 4/5 debate potential 3/5

Viable quick commerce delivery windows will settle between 30 and 90 minutes

Hari Menon · How He Built India’s Largest Online Grocery Store? Ft. Hari Menon, Ceo & Co-Founder, BigBasket · Jun 21, 2022 · at 30:18

Hari Menon is the CEO and co-founder of BigBasket, discussing sustainable delivery timeframes for quick commerce and impulse categories like fresh meat.

0:00 / 0:11exact quote · 11.4s
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“So you will build a model which is within 30 minutes, right? Less than 30 minutes. There'll be some which will go up to 90 minutes. So 30 to 90 is the range you'll find. Less than 30, less than 90.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from Hari Menon

Insight
Menon: Delivering every grocery order in 10 minutes is structurally unprofitable
“Nobody can profitably deliver every order in 10 minutes. It's not possible. The network of dark stores you'll have to set up to do that is not profitable. So you will never be able to build a good unit economics based on only 10 minutes, which means all orders…”
Hari Menon Jun 21, 2022 ▶ 30:00 How He Built India’s Largest Online Grocery Store? Ft. Hari Menon, Ceo & Co-Founder, BigBasket
Prediction Didn’t hold up
Quick commerce will cap out at 25 percent of total grocery purchasing
“So these are the two strong use cases, and in my view, this will contribute to about 20 to 25% of the grocery buy, and that's it. Rest of it will continue to be planned and continue to be the way it's working”
Hari Menon Jun 21, 2022 ▶ 32:32 How He Built India’s Largest Online Grocery Store? Ft. Hari Menon, Ceo & Co-Founder, BigBasket
Prediction Didn’t hold up
Menon claims BigBasket will be the only profitable quick-commerce grocery player
“The only one that's going to build a profitable model today is of us because it's not for us. It's an extension of our business, right? I've got the same DC, same supplier, same everything. My supply chain is just getting more and more loaded, which helps me g…”
Hari Menon Jun 21, 2022 ▶ 34:11 How He Built India’s Largest Online Grocery Store? Ft. Hari Menon, Ceo & Co-Founder, BigBasket
Insight
Grocery delivery businesses cannot succeed without owning their inventory
“Grocery, you can't do without owning inventory, right? That's the model that, that runs. People have tried different models. None of them have worked.”
Hari Menon Jun 21, 2022 ▶ 7:51 How He Built India’s Largest Online Grocery Store? Ft. Hari Menon, Ceo & Co-Founder, BigBasket
Insight
Startups outgrow traditional venture capital upon reaching one billion dollars in sales
“The other more important reason that we did it is that we have reached a stage in our company at a billion dollars of sales. You need to now get strategics or you need to get piece because you at one point go out of this whole BC world because of the quantum o…”
Hari Menon Jun 21, 2022 ▶ 24:59 How He Built India’s Largest Online Grocery Store? Ft. Hari Menon, Ceo & Co-Founder, BigBasket
Assertion Not checkable as stated
Quick commerce took market share from neighborhood kiranas, not BigBasket
“When these 10 minute, 20 minute things came, lot of our customers went there to buy stuff, which they used to go to Kirana and buy. So none of the big basket business went there.”
Hari Menon Jun 21, 2022 ▶ 31:09 How He Built India’s Largest Online Grocery Store? Ft. Hari Menon, Ceo & Co-Founder, BigBasket
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