Darisi: Zero innovation occurred in ITSM over the past decade
Kiran Darisi · 4 Startups. 2 Founders and 3 Eras Of SaaS: Installable → Cloud → AI | Sreedhar & Kiran · Sep 13, 2025 · at 51:02
Kiran Darisi, co-founder of Atomicwork and founding team member at Freshworks, discusses why he chose to enter the enterprise service management category.
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“If you see for the last one decade, there is no innovation in the service management space, which is IT service management or an enterprise service management. If you take for last decade, there's still the leader is the youngest leader is two decades old, right?”
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