Process inherently conflicts with innovation because true innovation requires breaking established procedures
Hari Menon · How He Built India’s Largest Online Grocery Store? Ft. Hari Menon, Ceo & Co-Founder, BigBasket · Jun 21, 2022 · at 51:16
BigBasket co-founder and CEO Hari Menon explains the operational tension between enforcing strict processes and encouraging innovation.
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“Process and innovation don't necessarily go together. Those people who innovate don't necessarily follow process because you have to break stuff.”
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