small, medium-sized businesses

also referred to as: smb · smbs

5 statements across 3 episodes · 2 bullish · 0 bearish · 3 people on the record · first statement Nov 21, 2022 by Karthik Jagannathan · across every show →

Everything said about small, medium-sized businesses, oldest first

Nov 21, 2022 neutral
Insight
Jagannathan: SMB owners treat company cash as personal money, driving extreme frugality
“I think the most important one is that I think I felt it is there is very little difference between company money and my money. It's not like a, you know, there are several line items that are competing for the cash. So, which means that that much more frugal,…”
Karthik Jagannathan Nov 21, 2022 ▶ 23:07 India's Favorite WhatsApp Solution Provider Ft. Karthik Jagannathan, Founder of Gallabox
Nov 21, 2022
Insight
Jagannathan: Selling to Indian SMBs requires focusing on top-line revenue growth
“I think the fundamental one is that you got to help an SMB succeed with the top line. I think they are not in it to build a brand.”
Karthik Jagannathan Nov 21, 2022 ▶ 57:58 India's Favorite WhatsApp Solution Provider Ft. Karthik Jagannathan, Founder of Gallabox
Nov 21, 2022 bullish
Assertion Not checkable as stated
Jagannathan: India has 63M to 75M SMBs, with 20M ready for tech
“That number of SMBs in India is hovering between sixty-three million to about seventy-five million SMBs, right? And if you were to filter them down and build like a funnel of it, we see that about, you know, at least twenty million of them Are in a, in that pa…”
Karthik Jagannathan Nov 21, 2022 ▶ 20:03 India's Favorite WhatsApp Solution Provider Ft. Karthik Jagannathan, Founder of Gallabox
Apr 17, 2023 positive
Assertion Supported
Whatfix found product-market fit only after pivoting to enterprise
“It actually started from a community. From community, we went to SMB, and from SMB, we came to enterprise, and that's where we got real fit, actually.”
Khadim Batti Apr 17, 2023 ▶ 3:45 How they built a $600M SaaS Company? Ft. Khadim Batti & Vara Kumar Namburu - Co-founders, Whatfix
Sep 5, 2025 neutral
Insight
Ganesan: Startups can disrupt Exotel by targeting left-behind SMBs
“Because of our enterprise focus, we actually now have left a lot of open space in SMB. And so if you are now thinking about getting into our Actually, the way to attack Exotel is to start with SMB and then grow up and then the cycle just keeps on continuing.”
Shivakumar Ganesan Sep 5, 2025 ▶ 48:24 8 Years Without Funding to $100M Raise & Now A Category Leader | Shivku Ganesan ,Exotel
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