enterprise customer

“There is a very different dynamic to go for a walk in the park with the head of monetization at you know, a forty billion dollar company And them sharing some of their challenges and saying where you could come in and help, right? The vibe is very different. N…”

“And I also warn founders saying that, hey, just because you sync first party data, you know, many people will tell you like, hey, I have the network effect because all my customers give me data and I have the network effect. That's not more because every enter…”

“Other challenge you could also happen is if you go bring a very large customer very early on, then that customer is going to force you product in a direction you may not want to go, right? I mean, if you bring in, I don't know, Apple as a customer, more than l…”

“At some point, I bet you, 12 months, 18 months, two years from now, the customer will come and say, Shashank, this is very dumb. I'm unhappy. Why? Because you've already done the whole resolution plan. Why do I have to come in and manually hit approve? Just do…”

“I've not seen reduction in customer service reps by any of our customers. And we have customers who have tens of thousands of agents. So we would be the first one to see the impact and the reality is nothing yet.”