customer support
2 statements across 2 episodes · 1 bullish · 0 bearish · 2 people on the record · first statement May 10, 2026 by Poojan Kumar · across every show →
Everything said about customer support, oldest first
May 10, 2026 positive
Kumar: Enterprises actively adopt AI agents in support and legal verticals
“So, you know, for example, support is, is, is an interesting vertical, right? Which is a lot of stuff happening within support where, you know, the ticket deflection and automatic resolution of tickets, these are things that whether somebody builds it themselv…”
Jun 18, 2026 neutral
Siddharth: Basic Workflows Suit Fine-Tuning; High-Value Use Cases Need Frontier Models
“Step one should be to, like, just do it with a frontier model and see how well it does. And most times you'll see that you don't have to touch the weights. But there are certain workflows like customer support like an invoice to pay system, some of these more …”