StarZero All shows Try the podcast clipper →

customer success

1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Apr 17, 2023 by Khadim Batti · across every show →

Everything said about customer success, oldest first

Apr 17, 2023 positive
Disclosure
Whatfix removed account expansion quotas from its customer success team
“We changed that success guys will only focus on NPS, ROI, business reviews, quarterly business reviews, and renewals. That's it. No expansions. Even if it happens, give it to sales guys. Your core KPI is this.”
Khadim Batti Apr 17, 2023 ▶ 28:14 How they built a $600M SaaS Company? Ft. Khadim Batti & Vara Kumar Namburu - Co-founders, Whatfix
Made with StarZero

Turn any episode into a week of clips.

This entire site, over 300 episodes transcribed, diarized, checked and made playable, runs on the StarZero media pipeline. Drop in your own episode and the podcast clipper finds the moments worth sharing, cuts them, captions them, and reframes them for every feed.

Try the podcast clipper Learn more