CSAT
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Sep 5, 2025 by Shivakumar Ganesan · across every show →
Everything said about CSAT, oldest first
Sep 5, 2025 positive
Ganesan: Generative AI on call audio makes CSAT and NPS obsolete
“So actually voice of customer or customer feedback is no longer necessary. You can now run generative AI on all these calls and you'll automatically now know earlier you used to ask for CSAT and NPS. All of those things are not required. You can actually prett…”