contact center
also referred to as: contact centers
3 statements across 2 episodes · 1 bullish · 1 bearish · 2 people on the record · first statement Sep 5, 2025 by Shivakumar Ganesan · across every show →
Everything said about contact center, oldest first
Sep 5, 2025 bearish
Ganesan: AI will eliminate 80% of contact center seats in 3-5 years
“So broadly, I think the total number of contact center seats will come down. My estimation is that it will come down by about 80% over the course of three to five years. By the way, timeframes are actually anybody's guess. As you know, in AI, things are changi…”
Sep 5, 2025 neutral
Ganesan: Contact centers will never reach 100% AI automation
“But some of these older processes, I don't ever think they will become hundred percent replaced by AI. You will have people who will be needed for complicated questions, for overseeing the bots, for teaching the bots, for compliance purposes sometimes to take …”
Jul 24, 2026 positive
Ram: Zoom's contact center business is one of its fastest-growing product lines
“And today that product is now relabeled as Zoom Virtual Agent. It's part of the contact center business, which is one of the fastest growing lines of business in Zoom. Most people know meetings and Zoom phone. The contact center is actually growing very, very …”