Liu: AI chat support is already better than distracted human agents
Howie Liu · Brainstorming $10M AI Business Ideas w/ the Airtable Founder · Jul 11, 2025 · at 23:07
Airtable founder Howie Liu and Sam Parr discuss the performance of AI across customer support channels, contrasting text chat with voice agents.
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“I think for chat, like, you're chatting with somebody, like, it's already better in, in many cases, right? Because, like, you know, those chat experiences are horrible with humans, because, like, the human is probably doing, like, 20 different parallel chats, they don't really know or care about you, whereas an AI can be fully attentive, but I agree, I think the voice is just not quite there yet.”
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