Eleven Madison Park

“The day we got four stars, the dress code went away.”

“Tiffany and co had their offices across the park. One day I went over there and knocked on doors until I found the chief marketing officer convinced her to give us 1000 of those iconic Tiffany blue boxes. Each with two champagne flutes in them, put them in the…”

“I'd, to that point, served tens of millions of dollars worth of wagyu beef and lobster and caviar. I'd never seen anyone react to anything I'd served them like they did to that.”

“You can't do these things effectively unless you do indeed involve the entire team. There's the, I call it famous because I think it's famous, but the quote by David Marquet that in most organizations, the people at the top have all the authority and none of t…”

“Because I always wanted to spend the most money on our own people, because if they received this stuff at the highest level possible, they were going to be more inclined to turn around and come up with these things for other people, right? Like, until you know…”

“It didn't cost very much. Rarely do people drink more than that splash. And yet, at the moment where we brought over that big bill, we matched it with a gesture of profound generosity.”