anecdote
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Sep 2, 2026 by Shaan Puri · across every show →
Everything said about anecdote, oldest first
Sep 2, 2026 positive
Puri: Customer anecdotes usually prove that your operational metrics are incomplete
“What I'm telling you is that the anecdotes typically show you that your metric is incomplete, that it's not capturing some part of the customer's experience that actually matters, and both the metric is right and the customer is right. The metric is just incom…”