Gramercy Tavern's launch caused Union Square Cafe's first Zagat rating decline
Danny Meyer · Shake Shack's Danny Meyer: When to ignore conventional wisdom | Masters of Scale · Mar 24, 2023 · at 17:17
Danny Meyer describes the immediate operational and reputational fallout following the opening of his second restaurant, Gramercy Tavern.
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“So I opened Gramercy Tavern, and the very first year that it opened, we got horrible reviews. Union Square Cafe, for the first time ever, dropped in the Zagat survey.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
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