Zoom

“Time and again, the product that ends up winning is not the product that you see when you're doing a seed investment. Yeah, that was true of Twitter. It was true of Twitch. It was true of Lyft. It was broadly true of Okta, although not quite as true. It was tr…”

“To support the traffic, to support the world, we hired over 6000 employees within two years window.”

“That's the reason why, you know, during COVID, even having a certain access traffic, we do not need to change our code. You know, the architecture itself was very scalable.”

“There were so many solutions out there. The market was extremely crowded. However, I did spend a lot of time on talking with those users. Do you like Skype? Do you like WebEx? I did not see a single happy customer who told me that Really like the existing solu…”

“December of 2019. You can have daily meeting participant, you know, I think is around the, on a peak day, around ten million daily meeting participant. And a few months later, in April, May timeframe, all the way jumped to more than three hundred million daily…”

“I still remember early on, at that time, Zoom the subscription cost is less than 10 dollars, nine 99 per month. And some users, they canceled the service. I personally reached out to each of them. And get a Zoom call to understand what's going on.”

“After I left Cisco, I want to build new solution, but I want to build a consumer solution. I didn't want to build another business solution. Unfortunately, it's really hard to monetize.”

“If he knew that, very likely I would probably still be at Cisco, right, to build a solution, right?”

“To start with, I tried to raise seed money from some VCs, and they did not think the world needed to have another solution. Luckily, I got the seed funding from a few of my friends and in Seneca Valley.”

“We had to go through that very painful, 15%, you know, reduction.”

“No companies wanted to standardize a single vendor. It's really not as scalable, right?”

“That's how we decided to, you know, let employee back in office twice a week, three days at home, you know, twice a week in the office.”

“For the first many years, we didn't have a marketing team at all. Word of mouth, that's the only way for us to market Zoom.”