Eric Yuan: Enterprise Customers Avoid Standardizing on a Single Software Vendor
Eric Yuan · How Zoom prepared for massive growth (w/ CEO Eric Yuan) | Masters of Scale · Feb 6, 2026 · at 22:17
Zoom founder and CEO Eric Yuan discusses Zoom's strategy to maintain an open ecosystem and integrate with Microsoft and Google.
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“No companies wanted to standardize a single vendor. It's really not as scalable, right?”
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More from Eric Yuan
Yuan: Could not find a single happy Skype or WebEx customer
“There were so many solutions out there. The market was extremely crowded. However, I did spend a lot of time on talking with those users. Do you like Skype? Do you like WebEx? I did not see a single happy customer who told me that Really like the existing solu…”
Zoom might have been built inside Cisco if John Chambers had known
“If he knew that, very likely I would probably still be at Cisco, right, to build a solution, right?”
Yuan: VCs rejected Zoom's seed round claiming market was saturated
“To start with, I tried to raise seed money from some VCs, and they did not think the world needed to have another solution. Luckily, I got the seed funding from a few of my friends and in Seneca Valley.”
Yuan: Zoom handled COVID traffic surges without changing its codebase
“That's the reason why, you know, during COVID, even having a certain access traffic, we do not need to change our code. You know, the architecture itself was very scalable.”
Yuan: WebEx's architecture was built for data collaboration, not video
“The way to fix that problem is you got to build something from the ground up because WebEx architecture was not a video collaboration. It's more like a data collaboration.”
Zoom daily meeting participants skyrocketed from 10 million to 300 million
“December of 2019. You can have daily meeting participant, you know, I think is around the, on a peak day, around ten million daily meeting participant. And a few months later, in April, May timeframe, all the way jumped to more than three hundred million daily…”