users

“This is a great example of how entrepreneurs need to both listen to what users say and selectively ignore them. People can't always accurately predict their own tastes or even their own interests.”

“Where as you, as a company, are you not aligned? With the best interests of your users, of the people that you serve, of the people providing the inputs and the information, because those misalignment problems, they're integrity issues, and they are not going …”