customers
0 statements across 0 episodes · 1 bullish · 0 bearish · 2 people on the record · first statement Aug 9, 2023 by Reid Hoffman · across every show →
Everything said about customers, oldest first
Aug 9, 2023 positive
Hoffman: Founders should treat customers as scouts by observing actions and words
“One of the best ways to do this is to treat your customers as your scouts. Take your cue not only from what they say, but also from what they do. Build your ability to interpret what they really want, and then make sure you're primed to act on this feedback as…”
Aug 9, 2023 neutral
Hoffman: Over-reacting to customer statements risks product focus and incorrect direction
“If you're too reactive to what your customers say, then you can lose focus on your core product. If you listen to too many customers, then you'll spread yourself too thin trying to be all things to all people. And if you listen only to what people say, And not…”