Barnes & Noble

“I immediately went and researched patents at the Georgia Tech Library, and I Wrote my own patent. I got a book on patents and trademarks at Barnes & Noble on Peachtree.”

“We've also, at the core of our market, and this has been since I started bookselling, 36 years ago, has been these three young adults, so teenagers up into people through their early twenties. That's when people really engage with bookstores and with reading, …”

“It's a much nicer way to work and it's much more engaging and much more empowering and all of those good things, but it's so much more difficult that often people resist it, particularly when it's difficult. We'd rather have the hierarchy. Just tell me what to…”

“And definitely at the moment exclude and go to great effort to exclude both from our online catalog Probably happens, we think, with the, with what's in our stores naturally because we're selecting and curating, but online we really need to put in lots of filt…”

“What I am good at is let's not look in the rear view mirror and let's quickly recognize anything that we're doing wrong quickly, quickly, and there to be no consequence to that and no reflection upon it. So I'm not one for saying, Why did we make that idiotic …”

“Well, we have the great benefit of not having a marketing department, so we have zero marketing dollars to spend, so that makes it an easy thing. So that's never happening. Jeff Berman: None whatsoever. James Daunt: None whatsoever. I mean, literally zero.”