Sapoznik: Agents click ASAPP's AI suggestions 80% of the time
Gustavo Sapoznik · AI vs. Call Centers: ASAPP CEO Gustavo Sapoznik on the Future of Customer Service · Dec 13, 2023 · at 8:23
Gustavo Sapoznik is the Founder and CEO of ASAPP, an AI platform for contact centers. He describes adoption metrics for ASAPP's Auto-Compose feature.
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“And today in our most mature customers, roughly 80% of everything an agent does is click on those suggestions that the system's generating.”
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