ASAPP
6 statements across 1 episodes · 3 bullish · 2 bearish · 1 people on the record · first statement Dec 13, 2023 by Gustavo Sapoznik · said 14 times in 1 episodes since 2023 · across every show →
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brought up most by Gustavo Sapoznik (8), Matt Turck (6)
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2023 14 mentions in 1 episode
Everything said about ASAPP, oldest first
Dec 13, 2023
Sapoznik: Great board members advise but recognize the CEO is driving
“One is being a sounding board that recognizes you're driving the car. I'm not driving the car. I'll tell you what I would be doing if I were driving it, but even if you disagree with what I'm saying, I recognize you're driving it.”
Dec 13, 2023 positive
Dec 13, 2023 positive
Sapoznik: John Doerr introduced ASAPP to Tim Cook in 12 minutes
“And I asked John Dole, do you think you can help me with someone at Apple? Cause there's this Apple, but he's like, what do you need? Can you drop me a note? And then, 12 minutes later, I had an introduction to Tim Cook saying, can you help this kid with like …”
Dec 13, 2023 positive
Sapoznik: ASAPP automates customer service via bottoms-up human agent augmentation
“So our approach is automate as much as you can, augment the rest, and the more you augment, the more you can actually automate in a bottoms-up way, not in a rules-based way, which is traditionally how things have been automated in this space.”
Dec 13, 2023 negative
Sapoznik: GPT-4 real-time call center suggestions cost $50-$100 per conversation
“In an average conversation, there's thousands of pings to this model. You can say, well, couldn't GPT-IV, for example, make those predictions? It actually could, and it'd probably do a very decent job out of the box. The problem is your conversation will cost …”