Zendesk, every mention
9 scenes · ← back to Zendesk
tap a year for its mentions
every year anyone Sameer Maskey 3Mike Murchison 3Matt Turck 1Josh Bloom 1George Davis 1
Verbatim, from the transcripts: the passages where Zendesk comes up
AI-First Customer Service Playbook: Ada CEO Mike Murchison on Building Scalable Support with Gen AI
- ▶ 5:06 Mike Murchison And I'd say that that experience answering thousands and thousands of customer service inquiries inside the Zendesk service clouds, the Genesis agent desktops of the world at the time, I'd say that experience taught us three key things.
- ▶ 13:31 Mike Murchison And hand off whenever your AI needs the help of a human agent, we hand off seamlessly into an agent who may be a call center agent who lives in Genesis or a support agent who lives in, in Zendesk, for example.
- ▶ 34:03 Mike Murchison And so for us, that looks like all the integrations that are enable your AI to take action on your behalf, create a ticket in Zendesk, um, you know, uh, process a payment with your, with Stripe, uh, you, you name it.
Top 10 Trends in AI, Machine Learning and Data for 2022
- ▶ 20:50 unnamed speaker The world, the warehouse was seen as a place to centralize operational data, whether it's user data or anything around that from upstream business applications, you know, Salesforce, Zendesk, Gainsight, and so forth. 2 times in the scene
Fireside Chat: DeVaris Brown (Founder & CEO, Meroxa) with Matt Turck (Partner, FirstMark)
- ▶ 0:30 Matt Turck And, uh, prior to finding Maroxa, the virus was a product leader at Twitter, Heroku, and Zendesk.
(Actually) Listening at Scale // George Davis, Founder & CEO (FirstMark's Data Driven NYC)
- ▶ 2:33 George Davis In your team chat, Slack, and in application chat, old school email or ticket based systems like Zendesk and Salesforce.
Machine Learning in Production with Josh Bloom, Co-founder Wise.io
- ▶ 20:39 Josh Bloom Um, because this is actually a fairly straightforward process, and we're baked into systems like Zendesk and Salesforce, it allows us to route those almost instantly.
Sameer Maskey, Fusemachines // Improving Customer Service (FirstMark / Data Driven NYC)
- ▶ 12:00 Sameer Maskey Based on time, I'm not going to go through all the demo for building the system, but there's Gendesk integration, Salesforce integration, and so forth, where you integrate our system with a Zendesk account. 2 times in the scene
- ▶ 23:05 Sameer Maskey Ah, so we have had those requests, ah, but we haven't built them yet because, so one of the things I haven't shown you yet is the additional new model that come, is coming in the Gendesk integration is automatic response generation so that