Slack

“Most of Slack's deployments don't start with a CIO doing a security review and saying, I approve Slack for deployment. It normally is the opposite, which is a bunch of groups are using it. They're using their personal credit cards.”

“People come to Slack initially because it's a great tool for collaborating with your team. They usually stick around because it's a way of integrating all these different workflows that you have and the dozens of third party services that you use into one plac…”

“Those daily active users are using it for about two hours, over two hours a day, like, actually foregrounded on their phone or on their desktop. Ah, they send over 60 messages a day.”

“Our public stats are that we have passed over three million daily active users, so people are using the product literally every day.”

“Most people at Slack have never worked at enterprise software before. If I had to guess, I'd say 90% of people had only worked on consumer software like Flickr, or Facebook, or Foursquare, Twitter, Google, whatnot.”

“When you look at companies that are using it many are sending even millions of messages a day now,”

“When you think about it broken out by team there's no head, right? Like, if you append kind of team equals Slack or team equals first mark, you know, there is no head of that query stream across all teams. Whereas Google, on the other hand, you know, they have…”

“So the backronym that they came up with was that Slack stood for a searchable log of all conversation and knowledge.”

“We launched in December kind of our version of an app store, and since then about 600 apps have been published, largely all kind of bots of some sort.”

“Especially on mobile where, like, the median session length is 30 seconds.”

“I think the companies that wind up loving Slack the most, they basically take all these really ugly internal tools that they have that no one ever wants to log into anyway, And they start just kind of connecting those pipes into Slack and that's something that…”

“We've got seven layers of, like, duo and two-factor authentication set up internally.”

“On Slack, we kind of view it as almost every query is inherently ambiguous because the lens that you're looking through is quite different.”

“Unlike Google, if you give someone as a result, an individual person often that can be 80% of what someone's actually looking for.”

“The transactional workflows that we have in other systems, Salesforce, Jira, Asana, those aren't going away, and a lot of mistakes get made when people discuss something and they consider the work done on email or Slack, and it doesn't get back into those othe…”

“There is, ah, increasing demand for people to move those conversations into Team Chat, and we see companies inviting their customers into their Slack, opening up shared channels, ah, installing pipelines in between them.”

“I was like, Stuart, we have to pay commissions. Like, we're not, like, this is sales. It's a prize fight. No prize, no fight.”

“But when you grow, you have to integrate with the ecosystem the organization is in, and we, for example, we have no feature to have a conversation in the data catalog, right? And that's intentional because we want to integrate with Slack, and that's why there'…”

“The expectation is like, oh, they spent all their time and like modeling and that modeling can be analytical or algorithmic. The reality is I feel like they spent all their time on Slack and they're like, Hey, what's the source of truth for this data?”

“I don't open Slack. I'm probably the only person in the company that doesn't use Slack, but if something is important enough, someone will text me or call me, and that's how I run my day.”