Mike Murchison

9 statements across 2 episodes · 6 bullish · 0 bearish · 1 people on the record · first statement Jul 26, 2023 by Mike Murchison · across every show →

On the record as a speaker too: Mike Murchison's record, appearances and statements → this page counts the times other people say the name.

Everything said about Mike Murchison, oldest first

Jul 26, 2023 neutral
Prediction Not checkable as stated
Discovering new AI capabilities no longer requires a machine learning PhD
“I think it's actually no longer the case that you need a PhD in machine learning to understand and push the frontier of what an ML model is capable of, and I would actually say that That I actually believe that the folks who are going to discover the newest ca…”
Mike Murchison Jul 26, 2023 ▶ 18:29 AI-First Customer Service Playbook: Ada CEO Mike Murchison on Building Scalable Support with Gen AI
Jul 26, 2023
Disclosure
Ada co-founders simultaneously worked as remote support agents for seven companies
“And of the 12, seven of them said, sure, we'll hire you. And from a dingy office on the east end of Toronto, David and I worked for seven different customer service teams remotely at the same time, living and breathing customer service for what would become th…”
Mike Murchison Jul 26, 2023 ▶ 4:48 AI-First Customer Service Playbook: Ada CEO Mike Murchison on Building Scalable Support with Gen AI
Feb 13, 2025 positive
Insight
Murchison: Pre-configured AI agents drive faster customer deployment than customizable platforms
“Now we've discovered that we can just accelerate results far faster by Giving you an agent in a box that is great and then just ensuring that you know how to coach it to improve over time. That's been a big unlock for our customers.”
Mike Murchison Feb 13, 2025 ▶ 59:43 Farewell, Chatbots: AI Agents Are Taking Over Customer Service | Mike Murchison, CEO, Ada
Feb 13, 2025 positive
Assertion Not checkable as stated
Murchison: Resolving customer issues with Ada yields five-star CSAT equivalent to humans
“What we see inside ADA is when an issue is resolved, when we resolve an issue, it is almost the same thing as a five stars, five star human reported CSAT experience.”
Mike Murchison Feb 13, 2025 ▶ 49:44 Farewell, Chatbots: AI Agents Are Taking Over Customer Service | Mike Murchison, CEO, Ada
Feb 13, 2025 bullish
Prediction Not checkable as stated
Murchison: AI agents will soon face zero technical action limitations
“I think we're very soon going to be in a position where there's really no action that a, that, that ADA can't perform on behalf of a customer. And the limiting factor will be whether or not the business wants that action to be automated.”
Mike Murchison Feb 13, 2025 ▶ 31:40 Farewell, Chatbots: AI Agents Are Taking Over Customer Service | Mike Murchison, CEO, Ada
Feb 13, 2025 positive
Assertion Partly supported
Monday.com automates 50% of customer support contact using AI
“Monday.com CEO a couple months ago in their earnings report shared that they're automating 50% of their customer contact, but also that they're talking to their customers more than they ever have before.”
Mike Murchison Feb 13, 2025 ▶ 7:25 Farewell, Chatbots: AI Agents Are Taking Over Customer Service | Mike Murchison, CEO, Ada
Feb 13, 2025 neutral
Prediction Not checkable as stated
Murchison: Top AI reasoning models may soon be overkill for customer service
“I think we're very quickly about to reach a tipping point whereby the most performant reasoning model available in the world may be overkill for the average customer service use case.”
Mike Murchison Feb 13, 2025 ▶ 13:03 Farewell, Chatbots: AI Agents Are Taking Over Customer Service | Mike Murchison, CEO, Ada
Feb 13, 2025 bullish
Assertion Not checkable as stated
Ada's AI agents resolve up to 85% of customer service conversations autonomously
“Our agents are now autonomously resolving. We have a new high watermark as of last week, week before, 85% of all conversations that, up to 85% that they're seeing. That's without human involvement”
Mike Murchison Feb 13, 2025 ▶ 19:26 Farewell, Chatbots: AI Agents Are Taking Over Customer Service | Mike Murchison, CEO, Ada
Feb 13, 2025 bullish
Prediction Not checkable as stated
Unified customer-facing AI will soon outcompete humans in sales and support
“There will just be a single customer-facing AI that most businesses deploy, and that AI will not only serve as well or better than a human, but it will sell as well or better than a human too.”
Mike Murchison Feb 13, 2025 ▶ 48:13 Farewell, Chatbots: AI Agents Are Taking Over Customer Service | Mike Murchison, CEO, Ada
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