Discovering new AI capabilities no longer requires a machine learning PhD
Mike Murchison · AI-First Customer Service Playbook: Ada CEO Mike Murchison on Building Scalable Support with Gen AI · Jul 26, 2023 · at 18:29
Mike Murchison, CEO of Ada, discusses how the required skill set for discovering AI model capabilities is shifting away from traditional machine learning backgrounds.
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“I think it's actually no longer the case that you need a PhD in machine learning to understand and push the frontier of what an ML model is capable of, and I would actually say that That I actually believe that the folks who are going to discover the newest capabilities are actually less likely to come from those backgrounds.”
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“So, like, you know, the, in other words, like, customers weren't opening these emails because they didn't believe that the email could be helpful if it came so instantly, right? So it was like an eight-minute delay that a lot of our customers use.”