Josh Bloom

5 statements across 1 episodes · 2 bullish · 0 bearish · 1 people on the record · first statement Nov 23, 2015 by Josh Bloom · across every show →

On the record as a speaker too: Josh Bloom's record, appearances and statements → this page counts the times other people say the name.

Everything said about Josh Bloom, oldest first

Nov 23, 2015
Insight
Bloom: Support headcount still scales linearly with incoming ticket volume
“Support is still that last sort of place where you wind up having to scale the total number of people in your support system and support operations by the number of incoming tickets.”
Josh Bloom Nov 23, 2015 ▶ 22:02 Machine Learning in Production with Josh Bloom, Co-founder Wise.io
Nov 23, 2015 positive
Insight
Bloom: Netflix and Google build fault tolerance to handle ML errors
“Netflix and Google, some of the best machine learning companies in the world, and these are their core products, and they still make mistakes. Yet these are not fatal mistakes. They've built fault tolerance into the machine learning.”
Josh Bloom Nov 23, 2015 ▶ 16:49 Machine Learning in Production with Josh Bloom, Co-founder Wise.io
Nov 23, 2015
Assertion Supported
Bloom: 95% of production machine learning code is just glue code
“Algorithms are important, but 95% of all machine learning code in production is actually just glue code. It's connecting all of these different pieces together.”
Josh Bloom Nov 23, 2015 ▶ 11:55 Machine Learning in Production with Josh Bloom, Co-founder Wise.io
Nov 23, 2015
Insight
Bloom: ML platform decisions must center on production and maintenance costs
“The other ones that I think are critical when making those decisions about which platforms to use and implement within your own organizations is, what is that cost and time to actually put this into production? And then once you put it into production, what is…”
Josh Bloom Nov 23, 2015 ▶ 13:07 Machine Learning in Production with Josh Bloom, Co-founder Wise.io
Nov 23, 2015 positive
Assertion Not checkable as stated
Wise.io's ML automatically resolves 5% to 20% of support tickets
“Over time, the system becomes so confident in some fraction of the answers, Five to 10 to 20%. It can basically just answer them without any humans on our client side actually looking at it, and those tickets get solved and people are satisfied.”
Josh Bloom Nov 23, 2015 ▶ 23:03 Machine Learning in Production with Josh Bloom, Co-founder Wise.io
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