Bloom: Support headcount still scales linearly with incoming ticket volume
Josh Bloom · Machine Learning in Production with Josh Bloom, Co-founder Wise.io · Nov 23, 2015 · at 22:02
Josh Bloom, co-founder and CTO of Wise.io, explains why scaling customer support creates operational bottlenecks for fast-growing software companies.
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“Support is still that last sort of place where you wind up having to scale the total number of people in your support system and support operations by the number of incoming tickets.”
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