Intercom, every mention
15 scenes, the whole family · ← back to Intercom
tap a year for its mentions
every year anyone Matt Turck 19Des Traynor 18Victor Riparbelli 1Lukas Biewald 1
Verbatim, from the transcripts: the passages where Intercom comes up
How Intercom transitioned to being AI-first | Des Traynor, Co-Founder of Intercom
- ▶ 0:50 Matt Turck Intercom obviously is a very well known company in tech circles and beyond a leader in customer service software for a number of years now. 2 times in the scene
- ▶ 5:26 Matt Turck I believe the company was starting in 2011. 6 times in the scene
- ▶ 7:00 Matt Turck So you're, you're really interesting example of a company that, um, had an existing product and many, many customers, and then sort of, uh, depending on how you look at it, either pivoted or added a new, uh, series of functionality. 6 times in the scene
- ▶ 14:30 Des Traynor We can do all the stuff that would actually help, but, uh, we really want to make sure, like, we always at Intercom have, you know, one of our, like, you know, you, when we started in 2011, the, our big first technical push was like… 3 times in the scene
- ▶ 22:25 Des Traynor And I think when people adopt Stripe or Linear or Intercom or Slack or whatever back, back in the day, it wasn't cause they were the only payments platform or project management platform.
- ▶ 32:32 Des Traynor So, uh, so Intercom is an actual CDP. 4 times in the scene
- ▶ 34:41 Matt Turck I saw you made announcements around Intercom phone.
- ▶ 36:50 Des Traynor Like, uh, an interesting mindset that we've had to adopt in Intercom is like, there are cool features. 4 times in the scene
- ▶ 48:05 Des Traynor Like today, Intercom has a model as a feature called custom actions.
- ▶ 48:49 Matt Turck Uh, Intercom has tons of customers.
- ▶ 51:17 Matt Turck So maybe to, um, you know, for the last few minutes to close up this conversation, um, I'd love to switch tags to, um, the intercom sort of entrepreneurial journey. 3 times in the scene
- ▶ 54:22 Des Traynor We've, you know, 13 years as Intercom, but I mean, like 15 or 16 years is the full lifespan of, say, relationship with me and Owen and Karen and David. 4 times in the scene
- ▶ 58:10 Des Traynor People would join Intercom from all over Europe,
Startup to Industry Standard: Lukas Biewald Explains How W&B Scaled MLOps for OpenAI, NVIDIA & More
- ▶ 31:23 Lukas Biewald We don't, we can't do that anymore, but, you know, we would kind of watch what people are doing for the first year, and there wasn't that many of them, and, and I was, like, kind of manning intercom, so they would, like, write in and talk…
Democratizing Video Creation with AI: Lessons From Synthesia’s Journey to 50k+ Customers
- ▶ 26:03 Victor Riparbelli So that's the only thing you're changing is just that in the chat box that all companies already have on their website because they're using ADA, Intercom, something like that.