Intercom, every mention
7 scenes (said by Des Traynor), the whole family · ← back to Intercom
tap a year for its mentions
every year anyone Matt Turck 19Des Traynor 18Victor Riparbelli 1Lukas Biewald 1
Verbatim, from the transcripts: the passages where Intercom comes up
How Intercom transitioned to being AI-first | Des Traynor, Co-Founder of Intercom
- ▶ 14:30 Des Traynor We can do all the stuff that would actually help, but, uh, we really want to make sure, like, we always at Intercom have, you know, one of our, like, you know, you, when we started in 2011, the, our big first technical push was like… 3 times in the scene
- ▶ 22:25 Des Traynor And I think when people adopt Stripe or Linear or Intercom or Slack or whatever back, back in the day, it wasn't cause they were the only payments platform or project management platform.
- ▶ 32:32 Des Traynor So, uh, so Intercom is an actual CDP. 4 times in the scene
- ▶ 36:50 Des Traynor Like, uh, an interesting mindset that we've had to adopt in Intercom is like, there are cool features. 4 times in the scene
- ▶ 48:05 Des Traynor Like today, Intercom has a model as a feature called custom actions.
- ▶ 54:22 Des Traynor We've, you know, 13 years as Intercom, but I mean, like 15 or 16 years is the full lifespan of, say, relationship with me and Owen and Karen and David. 4 times in the scene
- ▶ 58:10 Des Traynor People would join Intercom from all over Europe,