IKEA, every mention
2 scenes · ← back to IKEA
tap a year for its mentions
every year anyone Mike Murchison 2Amr Awadallah 2
Verbatim, from the transcripts: the passages where IKEA comes up
AI-First Customer Service Playbook: Ada CEO Mike Murchison on Building Scalable Support with Gen AI
- ▶ 37:42 Mike Murchison Ikea did this recently in the form of, uh, reinvesting their AI savings into, I believe, design consultants that, uh, they re they retrain from former customer service agents who are calling customers to help 2 times in the scene
LLM Powered Search | Vectara Founder & CEO, Amr Awadallah
- ▶ 20:59 Amr Awadallah They prefer the Ikea model. 2 times in the scene