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IKEA

1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Jul 26, 2023 by Mike Murchison · said 4 times in 2 episodes since 2023 · across every show →

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brought up most by Mike Murchison (2), Amr Awadallah (2)

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2023 4 mentions in 2 episodes 2 per episode

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Everything said about IKEA, oldest first

Jul 26, 2023 positive
Assertion Supported
IKEA used AI savings to retrain support agents into design consultants
“Ikea did this recently in the form of reinvesting their AI savings into, I believe, design consultants that they re they retrain from former customer service agents who are calling customers to help Consult them on how to better put together, combine different…”
Mike Murchison Jul 26, 2023 ▶ 37:42 AI-First Customer Service Playbook: Ada CEO Mike Murchison on Building Scalable Support with Gen AI
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