Gustavo Sapoznik

4 statements across 1 episodes · 2 bullish · 2 bearish · 1 people on the record · first statement Dec 13, 2023 by Gustavo Sapoznik · across every show →

On the record as a speaker too: Gustavo Sapoznik's record, appearances and statements → this page counts the times other people say the name.

Everything said about Gustavo Sapoznik, oldest first

Dec 13, 2023 negative
Assertion Not checkable as stated
Sapoznik: Switching from Siebel to Salesforce gives agents zero productivity
“If you survey the agent that spent eight hours looking at Siebel and now is spending eight hours looking at Salesforce and you ask agent, how much more productive are you? The answer is effectively zero.”
Gustavo Sapoznik Dec 13, 2023 ▶ 4:09 AI vs. Call Centers: ASAPP CEO Gustavo Sapoznik on the Future of Customer Service
Dec 13, 2023 positive
Assertion Not checkable as stated
Sapoznik: John Doerr introduced ASAPP to Tim Cook in 12 minutes
“And I asked John Dole, do you think you can help me with someone at Apple? Cause there's this Apple, but he's like, what do you need? Can you drop me a note? And then, 12 minutes later, I had an introduction to Tim Cook saying, can you help this kid with like …”
Gustavo Sapoznik Dec 13, 2023 ▶ 31:02 AI vs. Call Centers: ASAPP CEO Gustavo Sapoznik on the Future of Customer Service
Dec 13, 2023 positive
Disclosure
Sapoznik: ASAPP automates customer service via bottoms-up human agent augmentation
“So our approach is automate as much as you can, augment the rest, and the more you augment, the more you can actually automate in a bottoms-up way, not in a rules-based way, which is traditionally how things have been automated in this space.”
Gustavo Sapoznik Dec 13, 2023 ▶ 5:30 AI vs. Call Centers: ASAPP CEO Gustavo Sapoznik on the Future of Customer Service
Dec 13, 2023 negative
Insight
Sapoznik: Operating enterprise startups in stealth mode is a stupid idea
“That's a very, very stupid idea. Do not be on stealth mode. There's very seldom good reasons for doing it.”
Gustavo Sapoznik Dec 13, 2023 ▶ 19:43 AI vs. Call Centers: ASAPP CEO Gustavo Sapoznik on the Future of Customer Service
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